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No sign of pick up in PBX market

Alex Scroxton

The prognosis for the UK PBX and IP PBX market remains gloomy, according to comms analysts at MZA, who have just released their Q2 market figures.

During calendar Q2, the overall market declined by 25% year-on-year, reaching just over 538,000 extensions. Although total volumes were up on Q1 '09, MZA said it does not expect the market to return to its former strength, anticipating a drop of 20% for the full year, according to general manager Stephanie Watson.

The biggest declines were seen in the Above 100 extensions market, with a slump of over 65% in the 1000-plus sector, a turnaround on previous quarters where smaller scale installations were worst hit, reflecting continuing caution among many enterprise buyers.

In terms of market share, Avaya was still leading the market with a share of 19%, with Cisco and Mitel tied for second and third place with16%. Avaya and Mitel led the SME segment, while Cisco continued to lord it over the corporate business.

IP extensions continued their growth, up 2% year-on-year, and with 48% of extensions in the UK now IP-enabled, the technology has penetrated close to 30% of UK SMEs, and 73% of corporates. Cisco and Mitel led the market here.

Market consolidation will play its part over the second half of the year, after Avaya bought Nortel's enterprise comms business last week,and speaking to MicroScope, Watson reflected that the deal was probably the best possible outcome for the beleaguered Canadian company.

Though it is too early to say if the combined entity - which will control around 31% of the UK market - will drive any substantial recovery, Watson was confident that the channel would benefit.

"Avaya has stated it's committed to Nortel's voice portfolio for 12-18 months, but the channel will be very anxious to see the roadmap so that they can start work on their strategies," she said.


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