Citrix has reacted to customer criticisms of the user basedlicensing of its XenDesktop 4 product and introduced more flexibility into itspayment options.
The virtualised desktop product was launched a fortnight agowith the promise of helping extend the fledgling VDI market but with licensingbased on a per user basis and not by the device it caused headaches for some users.
The original idea had been thatcompanies could pick the staff they wanted virtual access to be provided to butthere continues to be an appetite for device licensing rather than to aspecific individual.
“Amidst all the positive responses,however, it also became clear that we missed a few important things on thelicensing and packaging front in our initial announcement,” stated SumitDhawan, vice president for CitrixXenDesktop in a blog post.
“Feedback from numerous surveys and1:1 conversations found that some customers needed additional flexibility tolicense virtual desktops based on devices, rather than users,” he added.
So the vendor has announced thatfollowing those criticisms it will be offering flexible licensing based on theuser or the device both at the same price.
Ewen Anderson,managing director at consultancy Centralis, said that the change of heart fromCitrix was a relief for those selling the product.
“It’s great to see them respond to customer pressure. Whether thiswas mis-designed or just mis-communicated, the end result is that customers getaccess to highly beneficial new technology without having to swallow a newlicensing module,” he said.