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Symantec and McAfee hit by fines in US for unauthorised renewals

Microscope contributor

Symantec and McAfee have been forced to pay out a combined $750,000 following a US case that found that they had renewed customers licences without informing them.

New York’s attorney general Andrew Cuomo said that the vendors had agreed to pay the money to end the investigation his office had been carrying out into unauthorised user renewals.

“Companies cannot play hide the ball when it comes to the fees consumers are being charged. Consumers have a right to know what they are paying, especially when they are unwittingly agreeing to renewal fees that will not appear on their credit card bill for months,” he said in a statement.

“Symantec and McAfee - two of the nation’s largest vendors of computer security software - will now have to be clear and up-front with their customers when it comes to renewal fees. In other words, no more hide the ball with renewal fees,” he added.

Both vendors will have to be open with their renewal process and pay $375,000.

The vendors have not yet made their reaction to the fines public.


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