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Trustmarque CEO wraps up six month transformation

Simon Quicke

Trustmarque has pointed to investments made in headcount and developing its services portfolio, which hit its profits, as investments that will pay off this financial year.

The reseller reported a 5.1% increase in turnover to £122.8m and a drop in profits to £3.9m from £4.6m for its financial year ended 31 August 2009.

The profit dip resulted from an increase in overheads as the software specialist recruited staff to support its development of professional services in a strategy set out by the CEO Scott Haddow who joined the company last February.

He used the second half of its fiscal year to introduce a transformation agenda to get the company to focus on those areas, services and support, that would yield long-term growth.

As part of those changes in June last year the professional services division was launched and in September the Trustmarque Enterprise Solutions Group (TESG) was unveiled.

The reseller also beefed up its activities in Scotland and in the South of England appointing heads of operations North of the Border and in Windsor.

Haddow said that the transformation had been completed in six months and as a result it had put the business on a stronger footing.

"It has been like trying to change the engines on a jumbo jet while it is in flight and still get to the destination on time but we have managed to reconfigure the business," he said.

"We could have carried on as we were but margins were being eroded by heightened competition from other software resellers and we wanted to deliver more strategic services to our customers," he added.

He added that it had made all the major moves in its transformation and apart from bringing on a few more people it was now in execution stage.



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