Research by Siemens Enterprise Communications has revealed compellingevidence that dealers should encourage SMEs to ramp up their unified commsspend.
A survey of over 250 firms in Europe conducted by SISInternational on Siemens’ behalf found that businesses were wasting up to 40%of productive time on ‘pain points’ associated with badly integrated commschannels and that many were wasting nearly €4,000 per employee per annum as aresult.
It emerged that 70% of SMEs quizzed by the number-crunchersclaimed that their comms systems were causing them delays in receiving internalcommunications that in turn threw up barriers to collaboration and caused productivity levels to crash.
Other pressure points cited included confusion over fieldingcustomer complaints and unwanted communications such as spam.
“European companies [have] made heavy investments incommunications networks and devices without being able to harness them forgreater productivity,” said SEC head of global SME marketing, Martin Northend.
He continued: “Companies need to bring disparatecommunications onto integrated platforms that support rather than complicatestaff operations.”