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2e2 finalises outsourcing deal with Patni

Microscope contributor

2e2 has farmed out a range of customer and in-house support services to Patni Computer Systems in a deal that has resulted in one quarter of its team transferring to the Indian outsourcer's local operation.

The five-year £20m contract includes application support, information management and field operations support for an unspecified number of clients and internal IT helpdesk services.

The UK integrator, which acquired Morse earlier this year, entered into consultation with staff back in the summer as it sought ways to implement the outsourcing deals but a quicker resolution had been expected.

Nick Grossman, 2e2 group business development director, conceded off-shoring was more complex than he envisaged but was pleased with the outcome.

"We've ended up with a nice flexible model, now we and our customers have a choice going forward as to whether we deliver our services in the UK, offshore or a mixture of the two," he told MicroScope.

Twenty five of the hundred strong 2e2 managed services team have transferred to Patni UK - way below the numbers touted earlier in the summer - and 75 Patni employees in India are serving its customers remotely.

Grossman said he was unable to give details of the first tranche of customers involved in the outsourcing deal but insisted "everybody understood what we were doing and why we were doing it".

He said off-shoring would make service delivery more cost effective but added that it's "equally important because as we sell more and more cloud-based services and flexible infrastructures, we have to be able to react quickly to scale up or down."

The deal could scale rapidly in the first two years of the contract, both firms said.


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