Availability of Avaya IP handset lines has started to free up but it could be months before shortages of voice kit on the blue side of the portfolio - Nortel - are resolved, according to distribution partners.
The vendor's channel has been plagued with Avaya IP Phone shortages since December, said Simon Minett, Westcon executive VP of global operations, although supply had "dramatically improved" in recent weeks.
"However, Nortel voice products (BCM and handsets) continue to have some restrictions at the moment," he told MicroScope.
Graham Bunting, Avaya business leader at Azlan, agreed handsets were the major issues but various component shortages had dented its ability to sell "solutions".
"It's like supplying a car without the wheels this week, next week it might be the doors and then maybe the lights the week after that," he said.
The exact source of the problem is unclear said Bunting but end customers were getting "frustrated and resellers are getting it in the neck".
Availability is expected to free up in the next couple of months, he added: "Avaya would like us to believe things will get better in 30 to 60 days, I am open to that and ready to be influenced positively," said Bunting
Jan Lawford, Avaya EMEA channel director told MicroScope, it was struggling to keep pace with demand and the global supply of some components "that feed into our solutions are currently constrained".
"We're increasing supplier commitments and proactively managing stock to try and solve these bottlenecks," she said.
In many cases Avaya can offer alternatives, Lawford added, "we have increased the forward ordering of our key technology components that feed into finished products, and we expect these shortages to be short-lived".