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DSG Retail slammed for dumping credit card data in a skip

Simon Quicke

DSG Retail has become the latest corporation to have its knuckles rapped over losing customer data after a number of customer credit agreements were found in a skip.

Eight agreements, which the retailer asks customers to fill in if they want to get finance for a purchase, were found in a skip near one of DSG Retail's PC World stores and earned a reprimand from the Information Commissioner's Office.

The DSG Retail data cock-up comes just one day after the FSA handed out Zurich Insurance a £2.3m fine, the largest to an individual organisation for losing data yesterday.

"The documents related to transactions made two years prior and had been kept beyond the period recommended by DSG's policies for holding personal data. The company's normal procedure for destroying sensitive documents should have meant that they were transported in sealed containers to a central facility for secure shredding, but this did not occur in this instance," stated the ICO.

John Browett, chief executive of DSG Retail, has signed a formal undertaking agreeing to take a number of steps to prevent a similar breach happening again.

Mick Gorrill, head of enforcement at the ICO, said that any company holding personal data needed to ensure it was disposed of safely and data had to be disposed of rather than held onto, "to prevent information falling into the wrong hands".


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