D-Link adds new maintenance, support structure

Partners reselling networking lines from SMB-centric vendor D-Link will be able to add extra support, maintenance and warranty options following the launch of a new programme dubbed D-Link Assist. The programme will give dealers access to a regionally-based network of engineers on behalf of thei

Partners reselling networking lines from SMB-centric vendor D-Link will be able to add extra support, maintenance and warranty options following the launch of a new programme dubbed D-Link Assist.

The programme will give dealers access to a regionally-based network of engineers on behalf of their customers, with three different SLAs, Gold, Silver and Bronze, depending on the criticality of the end-user network, said D-Link.

The vendor has also added warranty extensions to guarantee support for up to five years, while certain solutions will be offered with a lifetime warranty.

D-Link UK and Ireland general manager Chris Davies said the programme had been designed to complement its Partner+ programme, which was launched last June.

He said: "We recognise that it can be challenging for partners to become experts on our full rage of products. [This] enables partners to focus their attention on customer relationships while we are there to provide whatever level of technical assistance is required by the end-user."

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