D-Link adds new maintenance, support structure
Partners reselling networking lines from SMB-centric vendor D-Link will be able to add extra support, maintenance and warranty options following the launch of a new programme dubbed D-Link Assist.
The programme will give dealers access to a regionally-based network of engineers on behalf of their customers, with three different SLAs, Gold, Silver and Bronze, depending on the criticality of the end-user network, said D-Link.
The vendor has also added warranty extensions to guarantee support for up to five years, while certain solutions will be offered with a lifetime warranty.
D-Link UK and Ireland general manager Chris Davies said the programme had been designed to complement its Partner+ programme, which was launched last
He said: "We recognise that it can be challenging for partners to become experts on our full rage of products. [This] enables partners to focus their attention on customer relationships while we are there to provide whatever level of technical assistance is required by the end-user."