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Kyocera Mita launches national engineer network

Simon Quicke

Kyocera Mita has launched a nationwide network of engineers to provide its resellers with a resource they can use to deliver support to customers.

The printer vendor's Service Network will be able to provide assistance with hardware and software queries and can be used by resellers to complement their own experts or to provide cover when the dealer is unable to deliver help to a customer.

The network is also being promoted as a way for resellers to pitch to national accounts safe in the knowledge that it will be able to provide engineers across the UK.

"The Kyocera Service Network will become an important tool for our channel partners who are bidding on national accounts and managed document services contracts," said service manager Steve Trutch.

He added that because the engineers were acting as ambassadors for both the company and the channel they would be comprehensively trained and would make the right impression on the customer.
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