A perceived lack of channel support around installations of Microsoft Dynamics NAV has led Microsoft partner TouchstoneNAV to launch a new lifeboat service for customers who feel their partner is not providing adequate quality of service.
TouchstoneNAV - part of the Touchstone Group which sold its Dynamics GP business to Calyx in June - claimed that although 65,000 businesses are thought to currently use NAV products, the industry's "lack of expertise in implementing and supporting the ERP platform is clear".
Among other things, it said that poor strategic planning left end-users unable to leverage their ERP investment, and low quality of support was creating a difficult environment for end users.
In response to this, the firm has rolled out a service called NAV Doctor which provides end users with a full healthcheck of their Dynamics NAV installations, a rescue service to restore and improve badly-performing installations and a plan for future support, training, development and enhancement.
Director Matt Dredge said his intention was to "create a centre of excellence with constant investment in the Dynamics NAV ecosystem and an attitude that places the customer and quality of service at the heart of what we do."