Hosted services to drive unified comms market growth to 2015

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Hosted services to drive unified comms market growth to 2015

Alex Scroxton

Despite continuing economic uncertainty across the region, the EMEA unified comms and collaboration (UCC) market looks set to grow from $5.7bn last year to $16.6bn by 2015, representing CAGR of around 23.7% per annum, according to IDC, with hosted services becoming predominant, particularly among SMBs looking to control costs.

"The impact of the credit crunch and rumours of a double-dip recession make enterprises more cautious when deciding whether or not to invest in new IT equipment across EMEA," said UCC senior research analyst Isabel Montero. "Budgets will continue to be more closely monitored."

Besides the obvious benefits around reduction of network management and maintenance costs, increased complexity of network infrastructures will also drive businesses towards outsourced UCC solutions, suggested IDC.

From a technological standpoint, SIP will become the most dominant protocol in the UCC and VoIP markets by the mid-point of the decade, as it provides a common platform for development and compatibility.

IDC's research also found that - in line with the recent emergence of bring-your-own (BYO) IT as a defined trend - demand for new functionality in comms will be driven by innovation among consumer-focused vendors

In a separate research note out today, IDC said the EMEA IP telephony and IP PBX markets were becoming "reinvigorated" after a recession-induced slump, with combined sales heading towards $5.1bn across EMEA by 2015, representing CAGR of 11.9%.

A need to replace early IP models and TDM equipment will "constitute a baseline" for the market up to 2015, said IDC.

This mirrors similar findings from sector analysts MZA, out last week, which said the EMEA market for IP extensions was growing by about 12% year-on-year, with Cisco, Avaya and Mitel leading the market.


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