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Managed service players looking to cloud future

Simon Quicke
Resellers that have already established a strong business in the managed services market are preparing themselves for further change to their business models as the cloud becomes more widely adopted.

In a Kaseya event held in Reading an audience of resellers were told about the attractions of managed services, with predictable revenue and costs, but were also told to keep an eye on the future.

Rob Bamforth, principal analyst at Quocirca, said that the bring your own device and growth of smart phones and tablets was having a major impact on most firms and was where managed services would have to provide management in the near future.

"You can offer a much more comprehensive service to customers," he added "You can reach out and touch it, understand it and then manage it," he said.

The impact of the widening number of devices and the growth in the cloud is already causing some crystal ball gazing by established players.

"The break-fix style of support is ending. Even proactive support is changing, " said Colin Sales, managing director of the Montal Group.

"For those offering hardware support and monitoring if those servers go into the cloud we lose the chance to support that. So we need to metamorphose again to take advantage of the new opportunities," he added that mobile e ndpoint management was the most obvious current area to concentrate on.


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