Customer indecision spells failure for IT projects


Customer indecision spells failure for IT projects

Simon Quicke

IT projects are continuing to fail in large numbers because the customer changes the brief  after the work starts leaving resellers and consultants scrambling to meet changing requirements.

The findings of research from MSM Software reveal that a resellers worst nightmare, a customer that expects them to pin jelly to a wall, is an all too common occurrence with two thirds of projects failing because the beif changed after it started to be rolled out.

With customer budgets constrained by the ongoing squeeze on spending the revelation that so many projects are still being handled badly and not turning out as well as they should have done is one that should cause concern, said Thomas Coles, managing director at MSM Software.

"In my view, the success rate of IT projects would be significantly increased if businesses and suppliers worked more closely, and transparently, at the discovery stage of a project," he said.

"Software projects are resource intensive and complex, and have a reputation for being both expensive and risky. This reputation is all too often validated by an abundance of projects failing. Yet, the failure of an IT project due to a changing brief is completely avoidable," he added.
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