CA Technologies dragged into RBS computer glitch woes

News

CA Technologies dragged into RBS computer glitch woes

Simon Quicke

The fallout from the RBS Natwest computer glitch could be rather difficult for CA Technologies, which has been fingered as the supplier of the software at the source of the problems.

RBS is considering legal action against the vendor for a technical problem that has affected millions of customers and could result in many compensation claims.

The problem started towards the end of last week with customers of Natwest, owned by RBS, unable to get access to funds because a computer glitch had frozen their accounts. That led to the bank branches staying open late and over the weekend but the problems continued into this week.

Although the bank has now claimed it is on top of the problems it is starting an internal investigation to see if the fault was caused by the CA-7 software or by the banks IT staff.

The bank continues to work through the backlog caused by the downtime and has stated: "Technical issues have caused considerable disruption to many of our retail and business customers, as well as customers of other banks. We have made significant progress in resolving the issues and are working around the clock to put things right for our customers."

CA confirmed to MicroScope's sister title Computer Weekly that it was working with the bank to resolve the problems, which are believed to have stemmed from an upgrade process.


Join the conversation Comment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.