Didata laments lack of UC knowledge

CIOs still see a lack of understanding when trying to convince their bosses that unified comms is a sound investment, according to new figures out from Dimension Data.

CIOs still see a lack of understanding when trying to convince their bosses that unified comms is a sound investment, according to new figures out from Dimension Data.

Cost and groundwork were also cited as pressure points in the survey of 100 enterprise IT managers and CIOs.

Despite this, more than three out of five of CIOs said UC was a key element in supporting business growth and nearly half saw it as a de facto standard for the future of corporate communications.

"What's clear is that CIOs need help defining the benefits of UC in order to convince the Board of its importance. If they use this understanding to develop a long-term view as to how it will support growth, then they will be better able to show their bosses that it's a case of 'spending to save'," said Didata Microsoft line of business director Rob Stanley.

Many have talked up the reduction in carbon footprints and cost savings to be gained from a UC implementation, but more CIOs with a UC strategy believed that customer satisfaction had gone up, and 66% of them claimed it had led to more effective internal collaboration.

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