The deal will exploit both firms’ strong relationships with Microsoft to enable Capita to offer a complete Microsoft Lync-based unified comms practice supported by Aspect’s contact centre technology portfolio, including Aspect Unified IP and Workforce Management packages.
It joins Microsoft, Plantronics and Polycom as one of four ecosystem partners around Capita’s unified comms portfolio.
As one of just six premier Lync support partners operating in the UK, Capita has been working closely with Microsoft in recent months to create a robust Lync service for customers, according to MD of Technology Solutions at Capita, Simon Furber.
“Our experience in customer management, alongside Aspect’s specific expertise in customer interaction, enables us to offer a complete solution to complement Microsoft’s go-to-market offering,” he said.
“Our main focus is currently on Aspect UIP and WFM, but we see great potential to also move forward with Aspect’s back office optimisation, social media management and cloud-based offerings in the future.”
Aspect manager of channels and partners for Northern Europe, Steve Boakes, added: “The strong ties to Microsoft made the collaboration a logical option for both parties.
“Not only will Capita IT Services now have wider and more robust products and services, but Aspect will benefit from Capita’s huge capabilities as a systems integrator and outsourcer.”