Customers are prepared to hand over the running of large parts of their IT infrastructure to the channel as they focus on mobility strategies and using business intelligence tools to a better handle on their operations.
Research from Logicalis should provide encouragement for managed service providers who are hoping that customers will start to allow them to look after security, servers and other parts of the critical infrastructure.
The channel player found that more of the areas that were once seen as in-house areas are now being outsourced with 44% of those customers asked prepared to allow security to be handled by a third party, 59% would do the same for storage and servers, 52% would allow a partner to handle network servicves and 46% would turn to the channel to run their network infrastructure.
The Logicalis research highlighted a shift happening in the IT department with CIOs more concerned about spending their time on strategy to help gain insights from business analytics as well as devising mobility strategies.
Mark Starkey, managing director of Logicalis UK, said that the report, put together by his colleague the firm's chief technology officer Chris Gabriel, showed that things were changing at a customer level in favor of more outsourcing management opportunities.
“This survey shows that CIOs are increasingly seeing that embracing, integrating and managing a
range of different external service providers is the best way to free up time and resources to meet
their business colleagues’ ambitions for technology-led business transformation," he said.
“In parallel, CIOs will need to re-shape and re-skill parts of their operations to move from being the primary provider of all ICT technology, to the primary provider of ICT services. It is a subtle but substantial change that will keep the CIO relevant and recognised as the head of a critical and compelling business function," he added.