Opinion

Blackberry outages send message on back-up strategy

If I was RIM, I might be asking some hard questions of my IT network provider (assuming I had one) in the wake of the much-publicised outages at the Blackberry-maker.

According to the company's most recent pronouncement on the issue, which has left users unable to use Blackberry messaging or email services, the problem was caused by "a core switch failure within RIM's infrastructure".

Of course, it's not quite that simple because, as RIM's statement explains, the system was "designed to failover to a back-up switch [but] the failover did not function as previously tested".

What a way to find out. In RIM's defence, at least it had a back-up option, but you could understand how the company might be hopping mad at having shelled out good money for a back-up switch to handle just such an eventuality only to find at the crucial moment that the bloody thing didn't work!!

I'll wager someone has been getting some very angry phone calls from RIM about this. Well, they wouldn't have received the emails or messages.

This was first published in October 2011

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