Debt collection guidance

Opinion

Debt collection guidance

The OFT has launched a 12-week consultation on its updated Debt Collection Guidance.

The new guidance will confirm that it applies to all businesses involved in debt recovery, including creditors as well as debt collectors and purchasers, lenders, law firms and tracing agents; clarify creditors' responsibilities for the quality and level of information they pass on to debt collection agencies or debt purchase companies; take account of other new and developing industry practices; take account of other recently issued OFT guidance, including the updated Irresponsible Lending Guidance; and reflect recent changes in the law.

The guidance also sets out specific business practices that the OFT considers to be unfair, such as creditors failing to update records or credit reference agency data, where it has been established that an individual is not the debtor, or the debt has already been paid.

The OFT is inviting those with an interest in debt collection activities to respond to the consultation. It will consider all submissions and, where appropriate, reflect these in the final version of the updated guidance.

This was first published in April 2011

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