Here's Nigel Brown, director of Orb Data, a Triple A rated IBM partner, which has been nominated to showcase its Self Service Portal and YourTivoli.com at IBM Pulse in Las Vegas.
Yourtivoli.com is about offering Tivoli as a service, which is why it impressed the organisers of IBM's prestigious Integrated Service Management event.
Brown says the event will be a great showcase for its service management expertise. Giving attendees an overview of the business services market, technical training and strategic insight will allow them to get better control over the service they give clients and, of course, allow them to create new ways of offering service. In an increasingly service driven economy, this is a crucial consideration.
Not to mention the fact that attendees at Orb Data's booth (S313) are likely to invest in its expertise!
One of the great unreported blockages in the industry at the moment is that though IBM Tivoli is an extremely powerful toolset, it needs strong management. Without strong management (with the aid of Orb) users could fail to realise a full return on investment. Or, in the worst case, any return on investment!
Brown says he knows the pressures IT departments are under and that's why Orb is able to help them address their problems. "We give customers the flexibility to choose how much or how little responsibility they wish us to take," says Brown.
Orb's Tivoli managed service will liberate IT teams, he promises, and focus on the tasks that matter.
This was first published in January 2011