Opinion

iOS5 and iCloud upgrade is a painful process

There was a lot of hype around iCloud and the launch of iOS5 yesterday. They were bringing lots of wonderful features for Mac, iPhone, iPad and iPod Touch users, far too many for me to list here.

But here's the thing: if Apple knew these products were going to be incredibly popular, don't you think it could have done something to make sure they were easy and quick to download? It has taken me close to 5 hours to download iOS5 onto my iPhone via iTunes. And even then, it dropped the connection two or three times.

I thought about going for the 'download only' option for my daughter's iPod Touch but the connection to the network dropped on that too.

To take advantage of iCloud, I also had to download the latest version of OSX, 10.7.2. I tried that and it took me four or five hours to download it and, again, the connection got dropped a couple of times as well.

But here's the kicker, as one of the few MobileMe users out there, you'd expect the transition from MobileMe to iCloud to be fairly painless. You'd be wrong. Oh, the transition was lovely and seamless - until it came time to try and get into my mail account again. Then I was told that my user name or password for iCloud was incorrect. Not just on my iMac but on my iPhone and my iPad too. 

And as I write, the connection to download iOS5 has just dropped again. 

Steve Jobs famously remarked that the launch of MobileMe was "not our finest hour", iCloud may well be working better for everyone else out there but to me, so far, it's a right old mess.

This was first published in October 2011

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