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  • In-depth: 2011, how was it for you?

    As the curtainsare pulled on another year it provides the channel with a chance to look back and take stock. In many respects 2011 was like the year before with success having to be hard earnt and the economic problems continuing. But many in the cha... 

  • In-depth: The social side of CRM

    Social CRM enables firms to monitor and interact with their followers more effectively than ever before, writes Billy MacInnes. Where is customer relationship management (CRM) going next? It's a simple question and, judging by the responses from peop... 

  • In-depth: Building a cloud platform for the channel

    The cloud poses a challenge to everyone in the channel but no tier more so than distribution which faces some fairly fundamental questions about its future role serving resellers in a hosted world. Some have made some early gains by lapping up server... 

  • In-depth: Have resellers been helped in cloud transition?

    For some resellers the cloud is here and for others it is coming but holding back some channel players has been the difficulty in moving to a different way of delivering and charging for applications. Have vendor's been much help in supporting their ... 

  • In-depth: Selling cloud without the scare factor

    There has always been one major hurdle holding back wider adoption of the cloud, the small matter of security. With data leaving a user's network and residing in the cloud the concerns over the protection around that information have often proved to ... 

  • Analysis: Distributors start to embrace the cloud

    Where does distribution play a role in a cloud world is a question that has interested many in the channel over the last couple of years as the channel landscape starts to change to a include a growing amount of revenue generated from a hosted model.... 

  • In-depth: Clouds on the horizon

    by Linda Endersby Cloud computing has been one of the hottest topics over the past few years. Cloud conferences fill expo centres and hotels across the world. Press announcements are made almost daily by the major technology vendors of new investmen...