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  • Monitoring tools key to managed services success

    Resellers looking to move into managed services have been advised to think carefully about their choice of monitoring tools. Managed Service Providers (MSPs) have described the monitoring tool as key to ensuring that they can see what is happening w... 

  • ACS guzzles Microsoft, Cisco partner Fabric Technologies

    Software and services provider ACS has bought City of London-based Microsoft GoldPartnerand managed services provider Fabric Technologies Ltd for £4.6m. Fabric's Microsoft expertise is centred onDynamics CRM and NAV, Office and Sharepoint, and ... 

  • Events: Managed Services Convention - London 2012

    The Managed Services Convention is the primary UK channel event addressing the implications that the combination of the Cloud, Mobility, new intelligent devices and Consumerisation is having on the implementation and delivery of business solutions. F... 

  • Carbon rising up the channel agenda

    It's looking like June will be the first opportunity companies will have to buy carbon tax credits under the Carbon Reduction Commitment (CRC), writes David Galton-Fenzi. Any company that uses more than 6,000MWh per year of electricity (equivalent to... 

  • Barracuda urges partners to change security conversation

    Networking security firm Barracuda Networks has urged partners to change their pitches around security solution sales in order to get the most out of their customers. "The industry focuses too much on bad habits and not the benefits of security,... 

  • Column: The poaching clause that sounds like a closed shop

    So it looks as if Apple, Google, Intel, Adobe, Walt Disney and Pixar are going to have to face the prospect of a trial in a class action lawsuit claiming they conspired not to poach each other's staff, writes Billy MacInnes. According to Reuters, a ... 

  • Customer experience marketing is in the cloud of confusion

    Customers. Let's be honest, they're an expensive pain in the assets. You can never do enough for them so who'd blame you if you took a leaf out of one famous telco's book and didn't bother? 

  • Colt expands channel with managed services franchise options

    Networking services provider Colt is to add a new string to its bow, creating a franchise partner channel in a bid to increase its exposure to end-user customers across Europeand help comms VARs make the transition into a managed services role. The n... 

  • Resellers warned BYOD will disrupt support services

    The bring your own device trend is set to reach a £2bn opportunity in the UK softwaare and IT services market by 2016 but could spell problems for those resellers who fail to move with the times. The latest survey of the BYOD market from TechM... 

  • Services continue to deliver for Computacenter

    The services business continues to deliver for Computacenter with the long-term picture looking rosy for the channel player, despite some current margin erosion. The firm revealed the state of its affairs in an interim management statement that indi...