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  • Avnet extends helpdesk support for resellers

    In a move that will support resellers selling managed services Avnet has unveiled a 24 hour helpdesk feature. Providing round the clock support is becoming a demand more customers are expecting resellers to meet and some have already taken steps on ... 

  • Longer relationships on offer to managed services providers

    The benefits of managed services for channel partners are fairly well established with recurring revenues and greater chances of incremental revenue on the list. But additional rewards are emerging including gaining longer relationships with customer... 

  • BYOD pricing models lead to MSP head scratching

    Managed service providers are struggling to come to terms with the pricing of providing support for those who bring their own devices to work. With BYOD on the rise there is a growing challenge for those that are already providing managed services, ... 

  • Juniper channel operation coalesces around social media

    In the wake of a major partner programme refresh, Juniper Networks is making the case for integrating channel marketing strategies more tightly with social media, saying its partners need to transform the way in which they interact with both vendors ... 

  • MTI appoints new managed services boss

    Storage and virtualistion reseller MTI has appointed former IPsoft EMEA service delivery management head Simon Walters to run its Managed Services division. Walters will be based out of the firm's head office in Surrey from where he will take on resp... 

  • Events: The Level Platforms MSP opportunity

    The way events usually work is that resellers gather in a room and a vendor stands up and talks about how their solution can improve their lives. Usually the vendor, although with many years in the business, is coming from a background having worked... 

  • Services and European performance boost Computacenter

    Computacenter expects the continuing demand for services as customers look to get the most out of their technology investments is a trend that will continue to bolster its bottom line. The channel player reported full year results for 2011 with reven... 

  • Search for recurring revenues driving managed services

    Managed service providers (MSPs) continue to grow their revenues and are moving into delivering cloud based support for customers according to the latest survey of the state of the channel. The MSPMentor top list of MSPs reveals that the trends in t... 

  • Education seen as key to opening up managed services

    Resellers pitching managed services still have to educate customers to get past hurdles being thrown up around cost. Despite the benefits of managed services - monthly payments, predictable fees and flexibility - research quoted by Transmentum at a ... 

  • Managed services an alternative to struggling hardware sales

    Those resellers sticking with hardware and minimal services face serious problems going forward as margins tighten and competition becomes more fierce. The call to make the move into managed services, with the recurring revenues it offers, was made ...