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  • Five minute interview: Simon Howard-Johnson, Intact

    This week, we put our questions to Simon Howard-Johnson, vice president of global accounts at project support and managed services provider Intact Integrated Services. What is the best advice you have received and from whom?I was once told by a schoo... 

  • Xerox covers all the bases with SME strategy

    Xerox has an interesting approach to the SME market which, at first sight, seems to be ever so slightly contradictory. Last week Douraid Zaghouani, president of indirect channels group at Xerox, revealed that it wanted to recruit partners that were s... 

  • Does privatisation plan for police IT cross the thin blue line?

    This has got to be one of the most bizarre ideas I've seen when it comes to a public service. We have become accustomed to the notion of private businesses being contracted to provide IT systems for public bodies but the suggestion that those compani... 

  • Success in the SME market is harder than it looks

    MicroScope reports that Xerox is seeking to recruit more resellers that sell rival products in a bid to boost its presence in the SME market. Nothing new in that. Vendors have always had to go out and try and get resellers on board if they want to ma... 

  • Cloud computing will take IT out of IT's hands

    Cloud computing will prove just as expensive and unmanageable as all other attempts to save money and bypass the uppity jobsworths in the IT department, warned delegates at yesterday's Mobilising the Cloud event in Esher. Delegates had heard the... 

  • Finance officers take keener interest in IT spend

    So the finance people are starting to take much closer control of IT spending. According to a study, chief financial officers (CFOs) have authorisation for 26% of all IT investment compared to 5% for chief information officers (CIOs). In addition... 

  • Was Barclays OneSmallStep campaign the biggest digital marketing flop ever?

    If any technology start up was disappointed by their treatment of Barclays, don't take it personally. They obviously don't seem to understand technology SMEs at all. You can't avoid the Barclays Bank adverts at the moment. You know the ones. Co... 

  • Even in the cloud, there's nothing new in alliances

    There's a lot of confusion around cloud computing. What is it exactly? Who is it for? What can it do? Hardly surprising then that groups are springing up that claim to help people understand the concept, see beyond the hype and get an idea of what it... 

  • Already frazzled by tough IT market conditions? There's an app or two for that.

    Smart phones are the ideal accessory for a drink fuelled night of maudlin lyrical reflection after a tough trading week. Or, if you're like my friend who worked in sales for Cisco, at the start of the week. Sometimes, a song gets stuck in your h... 

  • Keep the communication channels open to retain customers

    A recent survey by Pitney Bowes has suggested resellers should communicate more with their customers if they want to keep them. It found that lack of communication was one of the major reasons for suppliers getting sacked by customers. That's not...