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  • Column: Being Frank about the lack of support

    It's lunchtime and the phone rings. I take a cursory glance at the caller ID as I lift up the handset. It starts with the numbers 0099 and is followed by a load more that I don't register before I press the answer button. The line is bad. "Hello... 

  • A growing managed services opportunity

    One of the classic lines that is often used in a channel conversation is about services. Vendors tell resellers to do more of them, distributors look to support them and customers will pay for them. But the problem has often been trying to define wh... 

  • Bucking the trend in tough times can bring its own problems

    If you talk to people at Citrix you can't escape the impression that whatever the conditions elsewhere in the industry or the wider world, life is pretty good at the vendor right now.The channel's not doing too badly out of it either judging by one o... 

  • Desktop virtualisation is not so easy PC

    Having attended VMworld and Citrix Summit in the space of a week, one of the main impressions I came back with was that for all the talk about desktop virtualisation over the past two years or so, it is turning out to be a bit more complex and expens... 

  • Not everything is virtual at VMworld

    As more than one observer has already remarked, this year's VMworld Europe event in Copenhagen was occasionally like a conference in reverse. This was most obviously manifested in the fact that the keynote from VMware CEO Paul Maritz was delivered on... 

  • "Frustrated" IT professionals keen to switch jobs

    "Frustrated", "Numb", "Unchallenged" and "Underpaid". Those are the words used by IT professionals in Ireland when asked to describe how their job made them feel. Do their UK equivalents feel the same? Acco... 

  • Blackberry outages send message on back-up strategy

    If I was RIM, I might be asking some hard questions of my IT network provider (assuming I had one) in the wake of the much-publicised outages at the Blackberry-maker. According to the company's most recent pronouncement on the issue, which has le... 

  • Why can't some VARs get support from their partners?

    Whenever you chair a round table between an IT vendor and its channel partners, the same issues are raised time and again. Whatever happened to the co-op funding you promised us? Why are we always the last to know about changes? 

  • Exclusive - the IP hone 5 operators in the UK revealed

    Which companies are best at tweaking IP performance? Watch this space as we reveal the quintet of the best companies at fine tuning Internet Protocol - dubbed the IP hone 5. 

  • Does business have its head in the cloud?

    When I first saw the headline on the MicroScope story, I was pretty impressed. "Cloud to become a business conversation in 2012," it stated. According to a global study by auditors KPMG, cloud computing would no longer just be a technology ...