Selling to End Users

Managing Your Business

Selling to End Users

FAST working on forensic tool to curtial counterfieters

The Federation Against Software Theft (FAST) is a not far away from rolling out a forensic tool that will enable Trading Standards to search systems to find unlicensed software.
Call centres ring the changes

With a shift in emphasis to retain customers, call centre providers are working to improve the user interface.
Financial meltdown impacts channel order books

The meltdown in the global financial market has created a tidal wave of uncertainty among IT buyers that were already twitchy about ripples in the global economy, dramatically altering resellers’ and integrators prospect lists.
Changes to Zanzibar should improve reseller public sector success

Resellers selling into the public sector should find it easier to compete against large rivals under changes made to the Zanzibar Supplier Agreement.
Customers face up to cyber criminal threat

It seems to have taken a fairly long time for the message to get through to customers but finally the vast majority understand criminals are behind security attacks.
Credit crunch starts to show in contract delays

A report by Forrester Research into IT services spending, overall services, strategies and priorities has confirmed the toll the economic downturn is taking on IT budgets.
CBI points to dramatic rise in flexible working

The movement towards flexible working, which has an impact on the potential technology being used in the home, is continuing to gather pace.
IBM finds CEOs keen to collaborate and partner

The findings of a global CEO study carried out by IBM indicate that expectations of significant change in the future with a greater role for the internet is not just limited to those operating in the channel.
Credit crunch provides some with opportunity

The credit crunch is proving to be a benefit to those that are pushing services and products that might face a tougher sales pitch if buyers were sticking with the status quo.
Visibility is vital

When the first ISPs started offering services to customers, , their biggest headache was maintaining the large banks of modems used to allow customer access.
Infosecurity Europe: product preview

a look at the new products to be seen at Infosecurity 2008.
Generating an attractive return

While the margins on accounting software can be notoriously low, savvy resellers can cash in on the opportunity to offer add-on services such as e-commerce and CRM.
Opportunities at high end

Commoditisation has hit the low end of security but diversity elsewhere will maintain profits.
OGC adds managed print to procurement framework

Aim to cut printing costs in public sector.
Delayed Vista deployments in schools raise skills fears

Wait-and-see policy for Vista in schools raises concerns
Carphone Warehouse attacks BT

Ofcom pulled into row over BT tariffs
Connecting to a diverse market

The mobile communications channel is no longer separate from the IT channel, but what does this growing market mean for resellers and distributors?
Leading the way through Web 2.0

No longer the sole preserve of savvy teenagers, Web 2.0 can now offer genuine business benefits, but how can the channel help customers to understand its potential and make it work for them?
Making recycling pay

Tony Stroud, general manager of Remploy e-cycle promotes the benefits of recycling

MicroScope ACEs Click here for details of the ACE awards in May and look for the shortlist coming soon.

Microsoft campaign Microsoft is working hard to protect your revenue and stem piracy losses click here for information on its campaign.

Media Pack For a MicroScope Media Pack click here.