By Paul Kunert
7 October 2008
Dell’s second specialisation for channel partners is being piloted in the capital, a month after the remote management service was trialled by the direct sales force with existing hardware customers.
The managed service aimed at SMEs draws upon the technologies and capabilities of remote management vendors Silverback and Evergreen which Dell acquired last year.
“Initially Dell is introducing this product to existing customers within the London area only. This is to act as pilot for sale and support via our field force and service desk in Glasgow,” the vendor said in a communication to partners.
“Initially the target audience will be loyal Dell customers who already know and trust us for hardware. We will then expand our offers through channel partners to enable them to resell our direct offers or customise to allow partners to avail of our technology and expertise to take their own service to market,” it added.
The service comes in three flavours – monitoring, monitoring and remediation or a full managed service – and is designed to minimise downtime, security threats and once systems are patch compliant there is no further upfront investment.
Managed services have been traditionally focused on large corporate environments with little relevance to SMEs said Dell but its version, paid for monthly could be configured to the small business community.
Resellers wanting to promote the managed service need to achieved Certified accreditation. Recently Dell announced Skye Group as the first publicly Certified named partner to specialise in Enterprise Architecture.
