By Alex Scroxton
5 November 2008
Networking vendor 3Com has ramped up its enterprise customer
support network with the opening of three new spare parts depots in the UK.
3Com also announced it is integrating support for
enterprise-class H3C product into its Global Services network and despite the
downturn, is seeking to expand its professional services consultancy teams with
more field-based service engineers.
Located in Birmingham, Newcastle and Southampton, the new facilities complement
3Com’s existing logistics centres in the UK
and Ireland,
said 3Com global vice president of services and support, Imran Khan.
“[They] make it easier to get replacements to customers
anywhere in the UK,”
he said.
3Com initially moved its support functions in-house in
October 2007 as part of a $12m global service restructuring plan and claims
that as a result it has been achieving consistently high levels of end-user
satisfaction among its enterprise customers.
