By Simon Quicke11 September 2008
Network performance in the UK lags behind the global average
and is leading to delays that waste time and cost customers money.
According to a survey being promoted by Dimension Data the experiences
of UK IT managers are worse than their counterparts in Europe, Australia,
South America and the Middle East.
In the UK
the average number of days lost to network delays was three, compared to just
two elsewhere in the world, and performance issues were impacting email, file
transfers and network logs.
The consequences of the network delays is resulting in not
just frustration but also wasted money said Gary Middleton, business
development manager at Dimension Data.
“The
average delay a British IT user experiences each year is particularly startling
when one multiplies it across an entire enterprise. In an organisation of 500
employees, we estimate that this level of lost time and productivity could be
costing the enterprise £170,000 – if not more – per year,” he said.
One of the
other interesting findings was the apparent absence of any planning for network
delays when users attempt to get an ROI figure for an investment in networking
technology, with 24% of those surveyed in the UK admitting they didn’t calculate return
on investment.
Keith
Humphreys, managing consultant at EuroLan, said that few companies could afford
to lose uptime because these days business was permanently connected.
“I am
surprised businesses don’t pay more attention to productivity issues,” he said.
